Contact

Use the Help button in the corner of any page. A message raised there arrives attached to your account with the context already on it, so nobody has to ask which account you mean or what you were doing at the time, and replies come back in the same thread rather than into your email.

Email support@rolelane.io. This is also the address for billing questions, refunds, press, and anything about the company rather than the product.

Write from the address on the account where you can. When you cannot — that being rather the point sometimes — tell us the address the account uses and roughly when you created it.

The page or the employer form you were on, what you expected, what happened instead, and the time it happened. For anything involving the browser extension, the URL of the posting matters more than anything else: employer application systems differ page by page, and the same form on two employers is often not the same form.

Please do not send passwords or card numbers. Nobody here will ever ask you for either.

Send vulnerabilities to security@rolelane.io rather than posting them publicly, and give us a reasonable chance to fix the issue before disclosing it. We will not pursue anyone who reports a genuine finding in good faith and without damaging or accessing other people’s data.

Exporting or deleting everything GoMatchToApply holds about you does not need us at all — both are buttons in your privacy settings. For anything those two do not cover, write to support@rolelane.io and say what you need.

GoMatchToApply is a small team. Most messages are answered within two business days; anything about a charge or a lost account is answered first.