Refunds & Cancellation

Open billing settings and choose Manage billing. That opens Stripe’s customer portal, where cancelling takes one click. You do not need to email anyone, and nobody will try to talk you out of it.

Cancelling stops the next renewal. It does not end your subscription immediately: your Premium features stay in place until the end of the period you have already paid for, because you paid for that period.

It moves to the Free plan. It is not closed, locked, or emptied. Your tracker, saved jobs, applications, inbox and resumes are all still there, and the Free allowance of 25 prepared applications a month applies from then on.

If you want the data gone as well, that is a separate action in your privacy settings, and it is permanent.

Within 14 days of your first payment: ask and we refund it in full, whatever the reason. Email support@rolelane.io from the address on your account.

After that: cancelling stops the next charge, and the current month is not refunded by default — you keep Premium for the rest of it.

We will refund a completed period outside that window when:

• You were charged after cancelling, or charged twice.
• GoMatchToApply was unavailable, or a feature you were paying for was broken, for a meaningful part of the period.
• You never used the Premium features in the period charged.

Refunds go back to the card that was charged, through Stripe. They usually appear within five to ten business days, which is your bank’s timeline rather than ours.

Monthly allowances reset each period and are not transferable, refundable, or exchangeable for cash. An unused allowance at the end of a month is not a credit toward the next one — the ceiling exists to bound cost, not to be spent down.

Stripe retries a failed payment over several days and will email you. If it never succeeds, the account moves to Free rather than being locked: you keep access to your own applications, tracker and documents, and you can export them at any point.

Premium is $59 a month. If the price changes, the new price applies from your next renewal after we have told you, never mid-period, and you can cancel before it takes effect.

GoMatchToApply is in private beta, and prices are being tested rather than settled. If yours goes up, you will hear it from us by email first.

Please write to support@rolelane.io first. A refund we issue directly reaches you faster than one your bank claws back, and if the charge was our mistake we would rather fix it than argue about it.